Terms & Condtions

DELIVERY INFORMATION

Subject to us having the goods in stock we will endeavour to dispatch all orders received before 3pm on the same working day.

We are unable to dispatch orders on a Saturday or Sunday so orders placed over the weekend will always be processed the following Monday.

If any of the goods you have ordered are not immediately available for dispatch then a member of our sales team will contact you by telephone within 24 hours to advise you of a potential delivery date and await your instruction.

DELIVERY CHARGES

Typical delivery charges

UK mainland £5.99 next day
Non-mainland UK / European Union £24.99

Delivery is available within the UK and European Union, please select your country in the shopping cart to display the available delivery options and prices.

If your country isn’t listed in the shopping cart please email us for a price on delivery and shipping schedules.

Delivery is available within the UK and European Union, please select your country in the shopping cart to display the available delivery options and prices.

If your country isn’t listed in the shopping cart please email us for a price on delivery and shipping schedules.

VAT AND LOCAL TAXES

Taxes – United Kingdom and all EU countries
VAT at 20% is included in all prices shown where applicable.

RETURNING GOODS

Unwanted Goods

If you decide that you do not want any item which we have delivered then provided that it is returned to us in its original and unused condition (including in its original packaging), within 14 days of delivery, we will exchange it or offer a refund. This guarantee is in addition to and does not affect your statutory rights.

Faulty Goods

If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair, or give you a refund of the purchase price.

Returning Goods

Simply return the goods to us by one of the following methods:

By Post – Please indicate the order number or the email address and the name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the following address:

Wheels Motorcycles
First Drove
Fengate
Peterborough
PE1 5BJ
United Kingdom

In-Person – Simply return the item to the Wheels store for a replacement, repair or refund.

SITE SECURITY - Transaction security (sage pay)

All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

System security

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Links to banks

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

When you register yourself as a customer with Wheels and place orders, the information you submit such as your name, address, email address and telephone number are held in our internal database. Credit card information is only stored for the duration of the current order and is not cached for future use.

We collect this information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Wheels will not share this information with other companies.

Occasionally, Wheels Motorcycles may contact you by email with special offers or information about new products. If you do not wish to receive emails from us, you can opt-out at any time by simply clicking the link at the bottom of this email. This will ensure you receive no more promotional mail from ourselves.

CONTACT US

Telephone
UK Telephone 01733 316833
International Customers +44 1733 316833

Fax
UK Fax 01733 558849
International Customers +44 1733 558849

By Post
Wheels Motorcycles
First Drove
Fengate
Peterborough
PE1 5BJ